Your spinach artichoke dip is shipped frozen. However if you receive it in a totally defrosted/unthawed condition, we wil guareent replacement of the spinach artichoke dip. Please provide pics of the product as it was received. Forward pics to [email protected].

No questions asked. We rather have you as a regular ongoing customer.  

OR...should you ask for a refund, again, no question asked. A refund is on the way. However, shipping cost is NOTrefundable.